1. What is Starlink, and how does it work? Starlink is a satellite internet constellation operated by SpaceX, providing high-speed, low-latency internet access to underserved and remote areas. It works by beaming internet signals from a network of satellites in low Earth orbit to a user's satellite dish, providing a direct connection to the internet. Our Starlink rental package includes a Starlink satellite dish, a Wi-Fi router, and all necessary cables and accessories. Everything you need for a seamless internet experience is provided in the rental package.
2. Can I move my Starlink equipment to a different location during the rental period? Yes, you can relocate your Starlink equipment to a different location within the coverage area during the rental period. However, please notify us in advance so that we can assist with the relocation process.
3. What are the contract terms for Starlink rental? Our Starlink rental service offers flexible contract terms to suit your needs. You can choose from daily, weekly, or monthly rentals.
4. How do I troubleshoot any issues with my Starlink connection? In case of any issues, our customer support team is available to assist you. You can contact us via phone or email, and our technicians will guide you through troubleshooting steps.
5. What speeds can I expect with Starlink? Starlink offers speeds ranging from 50 Mbps to 300 Mbps, with latency typically between 20 and 40 ms on fixed plans and 50-100 ms on mobile plans. However, actual speeds may vary based on factors such as location, network congestion, and atmospheric conditions. Priority data is given network priority over standard data, so users experience faster speeds, especially during peak usage.
6. Can I use my own router with Starlink? While the rental package includes a Wi-Fi router, you can use your own router if it is compatible with the Starlink system. Our support team can provide guidance on configuring your router to work seamlessly with Starlink.
7. What happens if there are service interruptions due to weather or other factors? Starlink is designed to work in various weather conditions, but in rare cases, severe weather may impact the service. If interruptions occur, our team will actively monitor the situation and work to restore the service as quickly as possible. Additionally, we provide guidance on optimizing your dish placement to minimize weather-related disruptions.